Privacy Policy
QH Artificial Grass is committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: January 2024
Introduction
This Privacy Policy explains how QH Artificial Grass ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website www.qhgrass.com or engage with our B2B wholesale services.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
1 Personal Information
When you contact us or request a quote, we may collect:
- Full name and business name
- Email address
- Phone number and WhatsApp contact
- Business type and industry information
- Company address and location
- Product requirements and specifications
2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
3 Business Communication Data
We may collect information from your business communications with us, including email correspondence, phone call records, meeting notes, and transaction details related to product inquiries, quotes, orders, and shipments.
How We Use Your Information
Process Business Inquiries: To respond to your questions, provide product information, and prepare customized quotes for artificial grass products.
Fulfill Orders: To process your wholesale orders, arrange production, coordinate shipping, and provide delivery updates.
Improve Services: To analyze website usage, understand customer needs, and enhance our products, services, and customer experience.
Marketing Communications: To send you product updates, new offerings, promotional materials, and industry insights (you may opt-out at any time).
Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
Security and Fraud Prevention: To protect our business, customers, and website from fraudulent activities and security threats.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, shipping products, or servicing you (e.g., logistics companies, payment processors, email service providers).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL/TLS encryption for data transmission
Access Control
Restricted access to authorized personnel only
Secure Storage
Protected servers and regular backups
Monitoring
Regular security audits and monitoring
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.
Types of Cookies We Use:
- • Essential Cookies: Necessary for website functionality and security
- • Analytics Cookies: Help us understand how visitors interact with our website
- • Marketing Cookies: Used to track visitors across websites for advertising purposes
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access
Request copies of your personal information
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information
Right to Object
Object to processing of your information
Right to Data Portability
Receive your data in a structured format
Right to Withdraw Consent
Withdraw consent for data processing
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Data Transfers
QH Artificial Grass is based in China. If you are accessing our website from outside China, please be aware that your information may be transferred to, stored, and processed in China or other countries where our service providers operate.
By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Business Inquiries: Retained for 3 years after last contact for potential future business opportunities
Order Records: Retained for 7 years for accounting and legal compliance purposes
Marketing Data: Retained until you opt-out or request deletion
Third-Party Links
Our website may contain links to third-party websites, such as social media platforms (YouTube, Instagram, Facebook, LinkedIn) and business partners. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by QH Artificial Grass.
Children's Privacy
Our services are designed for B2B wholesale business purposes and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- • Posting the updated policy on our website with a new "Last Updated" date
- • Sending an email notification to registered business contacts
- • Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving any privacy concerns you may have. We will respond to all inquiries within 5 business days and work diligently to address your questions and requests in a timely and professional manner.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Thank you for trusting QH Artificial Grass with your business.
