Welcome to QH Artificial Grass. These Terms of Service ("Terms") govern your business relationship with QH Artificial Grass ("Company," "we," "us," or "our"), a professional B2B manufacturer and exporter of artificial grass products located in Wen'an County, Langfang City, Hebei Province, China.

By placing an order, requesting a quotation, or engaging in any business transaction with us, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

Business Model: We operate exclusively on a B2B wholesale basis. We do not sell to individual consumers or end-users.

2.1 Eligible Customers

Our services are available exclusively to:

• Artificial turf dealers and distributors
• Carpet and mat dealers
• Sports facility builders and contractors
• Court construction companies
• Import traders and purchasing agents
• Other qualified B2B buyers with valid business credentials

2.2 Verification

We reserve the right to request business verification documents, including but not limited to business licenses, tax registration certificates, or other relevant credentials before accepting orders.

3.1 Product Categories

We manufacture and supply three main categories of artificial grass:

• Leisure artificial grass for residential and commercial landscaping
• Decorative/Colorful artificial grass for aesthetic applications
• Sports artificial grass for athletic facilities and sports venues

3.2 OEM/ODM Services

We offer comprehensive customization services including:

• Custom colors and color combinations
• Custom Dtex specifications
• Custom yarn shapes and textures
• Custom backing materials
• Custom adhesive/glue formulations
• Private labeling and branding

Minimum Order Quantity (MOQ):

• Standard products: 500㎡
• Customized products: 3,000㎡

3.3 Product Specifications

All products are manufactured in accordance with our quality standards and relevant certifications (CE, RoHS, FIFA Quality, ISO9001). Detailed specifications will be provided in quotations and confirmed in purchase orders.

4.1 Quotation Process

Quotations are provided upon request and are valid for 30 days unless otherwise specified. Quotations are based on current material costs, production capacity, and market conditions.

4.2 Order Confirmation

Orders are confirmed only upon receipt of:

• Signed purchase order or sales contract
• Required deposit payment (typically 30% of total order value)
• Complete product specifications and requirements

4.3 Pricing

All prices are quoted in USD (or other agreed currency) and are FOB (Free on Board) from our factory or designated port unless otherwise agreed in writing. Prices do not include:

• International shipping and freight costs
• Import duties, taxes, and customs clearance fees
• Insurance (unless specifically included)
• Destination port charges and handling fees

4.4 Price Adjustments

We reserve the right to adjust prices due to significant changes in raw material costs, currency exchange rates, or other unforeseen circumstances. Customers will be notified of any price changes before order confirmation.

5.1 Production Capacity

Our facility operates 10 production lines with a monthly production capacity exceeding 1.5 million square meters.

5.2 Standard Production Timeline

• Standard products (1×40HQ container): 3-5 days
• Customized products (1×40HQ container): 12-15 days
• Additional containers: +3 days per container

5.3 Delivery Terms

Production timeline begins after:

• Receipt of deposit payment
• Confirmation of all product specifications
• Approval of samples (for customized orders)

5.4 Delays

While we strive to meet all delivery schedules, we are not liable for delays caused by:

• Force majeure events (natural disasters, pandemics, government actions)
• Raw material supply chain disruptions
• Customer-requested changes after production commencement
• Shipping carrier delays
• Port congestion or customs delays

6.1 Standard Payment Terms

• Deposit: 30% upon order confirmation
• Balance: 70% before shipment or against copy of B/L

6.2 Payment Methods

We accept the following payment methods:

• Telegraphic Transfer (T/T)
• Letter of Credit (L/C) at sight
• Other methods as mutually agreed in writing

6.3 Late Payment

Orders will not be shipped until full payment is received. Late payments may result in:

• Delayed shipment
• Storage fees
• Cancellation of order
• Interest charges on overdue amounts

7.1 Quality Standards

All products are manufactured in compliance with:

• CE certification standards
• RoHS environmental compliance
• FIFA Quality standards (for sports turf)
• ISO9001 quality management system

7.2 Pre-Shipment Inspection

Customers may arrange third-party inspection at their own cost. We will cooperate fully with inspection agencies and provide necessary access to products and documentation.

7.3 Quality Guarantee

We guarantee that all products:

• Meet agreed specifications
• Are free from manufacturing defects
• Conform to approved samples (for customized orders)

8.1 Warranty Coverage

We warrant that products will be free from manufacturing defects for a period specified in the sales contract (typically 6-12 months from shipment date).

8.2 Claim Procedure

Claims must be submitted within 7 days of delivery and must include:

• Detailed description of the defect or issue
• Photographic or video evidence
• Quantity affected
• Batch/lot numbers
• Original shipping documents

8.3 Resolution

Upon verification of valid claims, we will, at our discretion:

• Replace defective products
• Provide credit for future orders
• Offer partial refund

8.4 Exclusions

Warranty does not cover:

• Damage during shipping (file claim with carrier)
• Improper installation or use
• Normal wear and tear
• Modifications or alterations by customer
• Damage from extreme weather or environmental conditions

9.1 Company IP

All designs, specifications, technical data, and proprietary information provided by QH Artificial Grass remain our exclusive property. Customers may not:

• Reproduce or reverse-engineer our products
• Share our technical information with third parties
• Use our trademarks without written permission

9.2 Customer IP

For OEM/ODM orders, customers retain ownership of their designs, logos, and brand elements. We will not disclose or use customer IP for any purpose other than fulfilling the specific order.

9.3 Confidentiality

Both parties agree to maintain confidentiality of all proprietary information, trade secrets, and business data shared during the course of business relationship.

10.1 Maximum Liability

Our total liability for any claim arising from or related to products or services shall not exceed the total amount paid by customer for the specific order in question.

10.2 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Installation costs or labor expenses
• Third-party claims
• Damages beyond the product itself

10.3 Customer Responsibility

Customer is responsible for:

• Proper product selection for intended use
• Compliance with local regulations and standards
• Proper installation and maintenance
• End-user safety and satisfaction

11.1 Order Cancellation

Orders may be cancelled before production commencement with written notice. After production begins, cancellation fees will apply:

• Before production: Full refund minus 5% administrative fee
• During production: 50% of order value
• After production completion: No cancellation allowed

11.2 Termination for Cause

Either party may terminate business relationship for:

• Material breach of these Terms
• Non-payment or payment default
• Fraudulent conduct
• Insolvency or bankruptcy

12.1 Governing Law

These Terms are governed by the laws of the People's Republic of China and international trade conventions (CISG - United Nations Convention on Contracts for the International Sale of Goods).

12.2 Dispute Resolution

In case of disputes, parties agree to:

• First attempt resolution through good-faith negotiation
• If negotiation fails, submit to arbitration at China International Economic and Trade Arbitration Commission (CIETAC)
• Arbitration will be conducted in English
• Arbitration decision is final and binding

13.1 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued business engagement constitutes acceptance of modified Terms.

13.2 Entire Agreement

These Terms, together with purchase orders and sales contracts, constitute the entire agreement between parties and supersede all prior communications and agreements.

13.3 Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full effect.

13.4 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, government actions, pandemics, or other force majeure events.

13.5 Assignment

Customer may not assign or transfer rights or obligations without our written consent. We may assign our rights to affiliates or successors.